Bill Fischer
Only apologizing is not enough in the mess Mattel created in its relationship with its customers, suppliers and China, argues our Chinabiz Speaker Bill Fischer in his latest column.
Call me old fashioned, but in the wake of the Mattel mess, I sort of miss the old Japanese-style "I'm sorry! We let you down! I resign!" type of CEO apology. Not for me, this "he did, we did, a little bit doesn't matter anyway," type of merry-go-round that Mattel treated us to last week. I mean, who did they ?Mattel and the Chinese Product Safety Agency -- think that they were kidding? Were they serious, which would be truly worrisome, or merely "toying" with us?
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