One incident during Paul French's speech yesterday I did not mention. Paul had a scheduled flight from Shanghai to Beijing at 7:30 PM and time wise it looked more troublesome. I already assumed he would have to buy a new ticket, but he called his travel agent Air Shanghai and she rescheduled the flight. He got by SMS a new code and would have to pay the airline company 110 renminbi.
Hold on, I said, a Chinese travel agent and you get this kind of service? Even more except a good service and competitive pricing, said Paul, Lisa speaks fluent German, English and Chinese. On top of that she can also accept credit cards. For those outside China this sounds rather normal, but it is hard to get in China. Her business card said "Air Shanghai. Prepare for take off not rip off".
Lisa Xu is running the service and you can mail her here or call +86 1381 7892 972. Hold on, Paul, I said. "This is your wife. Do I get the same service when I'm not married to her?" According to Paul that is not a condition.
Anyway, Marc van der Chijs wrote up his experiences with the Fuchun resort in Hangzhou. Here the lack of service was hilariously funny. Shows you should still appreciate those who give you a good service.
1 comment:
I've been using Air Shanghai for about two years now and I have to agree -- they're really great. They take both cash and credit cards, use email, telephones and SMS to arrange the tickets, and deliver them to your door. And they respond instantly. -- Maria
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